FAQ



Frequently Asked Questions

Products & Orders

Q: How long will my order take to arrive?

A: Standard shipping takes 15-30 business days, while express shipping takes 5-10 business days. You can check the exact delivery time at checkout.

Q: Can I modify or cancel my order after payment?

A: Orders can be modified or canceled within 24 hours of payment confirmation. Please contact us immediately if you need to make changes.

Q: Do you offer bulk/wholesale pricing?

A: Yes! We offer special wholesale pricing for bulk orders. Please contact our team for detailed quotation.

Payment & Security

Q: What payment methods do you accept?

A: We support PayPal and mainstream credit card payments. All transactions are protected with secure payment encryption.

Returns & Support

Q: What if my order arrives damaged or defective?

A: Please contact us within 7 days after receiving goods and provide relevant pictures. We will handle refund or replacement in accordance with official return rules.

Q: How can I contact customer support?

A: Reach us via email: [email protected] or WhatsApp: +86 180 8832 5003. We will reply within 24 working hours.